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Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

Hello everyone,

I got scammed out of approximately 45.00$ from a Chinese company working (apparently) from the UK. Their name is summer_eye CO., Ltd but they go by many, many names on social media ads mainly on Facebook. They have scammed many women including myself. They state they sell the MESTAR IRON PRO - GOLD but in reality they don't send anything. The very few on Facebook that actually have been lucky to receive anything, have receive a plain black hair straightener that is worth about 10$ and some are damaged goods. 
I have discovered, unfortunately after the fact, that they NEVER respond to the email they provided on their website. Additionally, the phone number they posted on their site does not work either. The first time I called, a man speaking Chinese answered and he didn't speak English nor French.  He hung up on me.  All additionally calls went to voice mail.  

After some investigating on my part, I have discovered who owns the company, where they are located in the UK and how many company they have registered (I even have their date of birth).  
I was under the impression that PayPal kept people's funds secure for a few days and only released it after a certain amount of days but it seems PayPal redeemed my funds immediately to the fraudulent vendor.

I have since opened a case file with PayPal and await to see what on earth will come of it. 
Since this is my first time getting scammed, my question is, What should I expect from PayPal ? Will this process be an easy one considering these scammers are still up and running on Facebook.

I have opened up a file with Shopify since these scammers are powered by them and with Facebook. I have also opened up a criminal police report since I am a victim of online internet fraud.
Any other advice would be greatly appreciated.

Thank you  

80 REPLIES 80
Volunteer Advisor

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

@Stellaluna1970

 

PayPal holds funds up to 21 days and issues a hold on transactions depending on the history of the recipient account so it may not hold funds every time for every account.

 

Within the first 20 days of opening dispute, you communicate with seller, or you escalate to a claim to have PayPal step in and communicate with both parties, asking for information to help them decide and make a ruling. They will try to resolve the issue within 30 days.

 

You can find the buyer protection policy eligibility and more on the dispute process from this page: https://www.paypal.com/webapps/mpp/ua/legalhub-full


Kudos & problem resolved are greatly appreciated. Smiley Happy

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

Thank you for your feed back. I appreciate your response.

New Community Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

They never responded to my email ...it took forever to deliver the product and is not what they advertised ....is just a simple hair straightener.  This is not what I wanted .... I will contact them again if not PayPal doesn't protect us?

 

Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

Omg same issue i have right now. I’m thinking im kind of lucky i used paypal but my report problem in resolution centre dont get through for so many attempts?
Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

The exact same scenario for me too.  Unfortunately, I paid for it with a CC and now have to work backwards with my CC company to recover the funds even though the summer eye co uses Paypal as their transaction base. Very frustrating. Truly hate to be taken advantage of and would hope Paypal will see this feed and take note or action against Summer Eye Co before further people are scammed.

Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

Same thing just happened to me. Ordered a Mestar 2 in 1 iron and got a lousy Ruida flat iron. They are trying to tell me it's the same product when it clearly is not. Went through PayPal but paid on my debit card. Now what??
Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

Same thing here. Ordered a a Mestar 2 in 1 curling flat iron and received a cheap Ruida flat iron. They are trying to tell me it's the same product and won't refund. Paid with my debit card through paypal thinking I was covered. Now what??
Highlighted
Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

I found online at the https://www.consumer.ftc.gov/blog/2015/10/reporting-international-scam that you can file an international claim for scammers at http://www.econsumer.gov/. That's my next step if they won't refund my money. And I'm not going to drop dispute to get my money, and I'm not going to pay to return ship. Good luck everyone! Spread the word!
New Community Member

Re: Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.

This just happened to me too! Just opened a dispute. I did contact them and they emailed back. I did get a plane flat iron. But nothing like the ad looks like. I followed an ad through my words with friends app. Sad.