Google wont refund my ebook!!

Marc108
Contributor
Contributor
Hi, so I purchased an ebook from google books today and the ebook wasnt working right. The pages were all blank and it wouldn't work on any of my devices. I paid with PayPal and requested a refund directly to google. They said no. I've now contacted PayPal but some people are saying they won't refund a digital good like an ebook? Is that true, even though the ebook isn't as it was described to be??
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Marc108 

 

You only have protection for 'non receipt of item' for digital / virtual items, and not for 'not as described'.


Advice is voluntary.
Kudos / Solution appreciated.
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Marc108
Contributor
Contributor
Good to know. I managed to persuade Google into giving me the refund luckily. I think I'll stick to physical copies instead of digital copies from now on.
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