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Its a scam number.
That was not paypal that you called it was a FAKE number pretending to be paypal customer services.
I guess you got that number either via google OR a scammer posting a thread in this forum.
Most times the threads get reported and removed but some slip through.
You can tell them because they post genuine advice but the phone number in a strange format to get around paypals security.
That is why paypal NEVER post their phone number on this forum.
The only way to get the REAL paypal customer services number is via help / contact bottom left of paypal pages and scrolling down past the FAQ to hit the 'call us' option to phone them by logging in and getting a code.
Thank you for letting me know. I did get the customer service number from google. Yesterday was a mess with scammers, one after the other. I've never had a deal with scammers before, but dang that was awful. I could hear a lot of people in the background on the phone too, so I know there were many other people that were being scammed yesterday. It's just sad this happens to people. Scammers are pathetic.