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Good not received

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Good not received

I ordered two folding canvas chairs that had a canopy and folded into a bag They didn't arrive and when I started a complaint I received two short canvas bags minus the chairs now I have been asked to return these bags to China before they will consider a refund of 39.98 USD . This all started in July anyone else have a similar problem
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Re: Good not received

my husband ( a chef  ) and his colleague ordered a portable BBQ grill $26.97 from China.  They have both received cheap plastic sunglasses.  Raised a dispute and I've been told to return the item which will cost $20. Neither paypal or the seller has made any reference to the fact that a BBQ was ordered not sunglasses. Cannot get through to anyone at paypal, who clearly are allowing us to conned out of money. Not sure what to do now.