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Goasterstore phaeton information technology.

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Contributor

Goasterstore phaeton information technology.

I ordered a garden kneeler from this company and only received a small tool pouch does anyone have a similar experience 

61 REPLIES 61
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Contributor

Re: Goasterstore phaeton information technology.

I had the same thing happen.  I ordered the stoll and was sent what was suppose to be a promo item- a little pouch. When I contacted  them they said that's all I ordered.   I had saved their advertisement video on my FB page  and went back to look at it.  It said that the stool was 50%  off  that day and came with a free pouch.  I know that's what I ordered, but they bait and switched and claim I only ordered the tool pouch which wasn't free.   I'm out my money and the company isn't going under that name anymore.  Serves me right for not researching them first.  Live and learn I guess.

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Contributor

Re: Goasterstore phaeton information technology.

Same thing happened to me.  I know I ordered the garden kneeler and I just received the pouch, which is worth about $1.00.

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Contributor

Re: Goasterstore phaeton information technology.

My little pouch arrived today without a kneeler as well. What can we do? Definitely fraudulent advertising. If you have a image of the add you should report to Snopes.com
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Contributor

Re: Goasterstore phaeton information technology.

Can you share/post that video from Facebook so others can use it to support their case of fraud?

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Contributor

Re: Goasterstore phaeton information technology.

That would help ALL of us. I checked and double checked before I ordered to be certain what I was buying, But these crooks took the Facebook ad and the shopify page down so we cant verify.

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Contributor

Re: Goasterstore phaeton information technology.

This is exactly my experience.  I'm disputing the purchase and await a refund.  I'll gladly return the "Dollar Store" value bag they sent.

I hope PayPal can help us.

 

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Contributor

Re: Goasterstore phaeton information technology.

So, is PayPal not going to help the dozens of customers that were defrauded by this company???
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Member

Re: Goasterstore phaeton information technology.

The very same thing happened to me.  Does anyone think to save the original add and would you be willing to share with all.  I am positive that I purchased the stool with the pouch as a free gift, not the pouch for $20!  Is there a feeling that PayPal can help us out, or is this a case of a lesson learned? Ughhhh!   

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Contributor

Re: Goasterstore phaeton information technology.

I sent an email to the email address in my order confirmation and received a reply to send a picture of the bag and mailing packaging. Waiting to hear if they will send me return information.