Girlfriend Sent Money and PayPal Charged a $105 Fee - How to Cancel
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So my girlfriend was sitting on the couch next to me and she ows me $3,600. Venmo was capped at $2,999.99. So we did PayPal instead. I request the money, she accepts, and then we're surprised by the $105 fee. Not acceptable. So I cancel the transaction by hitting the refund button. That should be the end of it, but nope!
Since my PayPal balance was only $[Removed. Phone #s not permitted], PayPal automatically deducted $3,600 from my checking account and overdrew it. I called multiple times and talked to multiple people including a supervisor, and they said the fee is non-refundable. Even though this was NOT for goods/services and it was all a mistake. They would not budge. Even if that meant alienating a couple customers for life. In 2019 it's not normal to see such apathy towards a customer. It's not like we're repeat eBay sellers trying to trick the system.
Soooo.... Has anyone dealt with this problem and been able to make PayPal do the right thing? I see the Better Business Bureau has loads of complaints on PayPal. So I'm going to file a complaint. Wondering who else has insight.
Thanks,
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Money requests incur a fee so the fee is not refunded. Sorry.
If the recipient accepts the payment, the fees are not refunded, sorry. PayPal is just following policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#sending-money
When you send money to a friend or family member who has a PayPal account, one of two things may happen: they may accept or decline the money. If they decline to accept the money, the money (including any fees you were charged) will be refunded to:
- The original payment method you used for the transaction, if you used a credit card, debit card, PayPal Credit, a Cash Account, or balance in a business PayPal account as the payment method, or
- The balance in your business PayPal account or the balance in your Cash Account linked to your personal PayPal account if you used a bank account as the payment method and we cannot refund it to your bank account.
- If you do not have a Cash Account linked to your personal PayPal account, the money will be waiting for you to claim by using one of the available transfer methods under Receiving Funds, Holding a Balance or Transferring Funds for personal PayPal accounts.
When you send money, any fees incurred are shown before you even get to finalize payment.
Kudos & Solved are greatly appreciated. 🙂
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Thanks. I know that NOW, but it's very uncommon in 2019 that they'd be so hesitant to make a one-time exception for customers when they make a mistake and learn this hidden policy. Nobody reads all the fine print when they're transferring money to a loved one on a smartphone.
I don't understand the benefit of telling customers "you made a mistake and now our big company is keeping $105 of your money even though there was zero money transfer". How the hell does that make anyone want to use PayPal ever again??
I can think of countless examples where other companies don't **bleep** over their customers in similar scenarios.
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