Getting my money back as a guest account

Jackrich55
New Community Member
I recently ordered an item online and it had me pay through paypal. I didn’t have an account at the time so I just payed as a guest. It says the item has shipped and been delivered to my house, but I never received it. So is there any way to get my money back even if I payed as a guest?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jackrich55 


You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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