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Getting a seller paid.

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Contributor

Getting a seller paid.

I made a purchase on ebay and my payment was taken out of my bank and shows pending on paypal. We contacted the seller to ask why we have not recieved shipping info and they said it had not been paid. We showed them a screen shot of the money pending on paypal and they said they would check on their end. Then they sent me seller in fo that said the money was pending because whoever's it was from had not gotten proof of shipping. That they would be paid on a certain date but they would be paid sooner if they showed proof of shipping. I told them I had heard of this before and they needed to do this. They said it had been a long time since they sold but they would get it sent. They did and asked if we could see the tracking info. We can but the funds are still pending. The paypal chat assistant said it hadn't been claimed by the seller. How do I fix this?
1 REPLY 1
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Esteemed Advisor

Re: Getting a seller paid.

@BlueRosePeaches 

 

Is it pending on your paypal account OR the sellers paypal account OR both paypal accounts?

If its not showing on the sellers account then it could be another reason.

Is there a clearance date on your paypal account at all?

Think the issue is that the seller has an old or incorrect email address on his ebay auction if its showing as unclaimed.

 

TELL YOUR SELLER TO DO THIS AND THEN COME HERE TO SORT IT.


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


Advice is voluntary.
Kudos / Solution appreciated.