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Garden Bag Kneeler and Seat

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Contributor

Garden Bag Kneeler and Seat

I just received a small fabric tool pouch! PayPal dispute centre are telling me I have to return this to Shenzhen Aibili Trade Co. Ltd. In China in order to be refunded! It will cost me more than the original item which I never received! I am disgusted - it's a scam and no way of contacting PayPal to complain further! 😠😠😠
6 REPLIES 6
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Esteemed Advisor

Re: Garden Bag Kneeler and Seat

@Jojo431 

 

Best not to buy tat from these China web sites or Social Media ads then to be honest.

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Garden Bag Kneeler and Seat

I tried getting a chargeback from Santander who is my credit card provider but they say the same as PayPal i.e. that I need to show proof that I returned the item to Shenzhen Aibili in China. As this will cost me as much as I paid for the Garden Kneeler originally,  that is of no help. As this scam Company well knows when they send out only a fabric tool holder, instead of the complete order, no-one is going to return their part item in order to receive a refund from them!

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Contributor

Re: Garden Bag Kneeler and Seat

Exact same thing I'm haggling with them about....that stupid garden Bag!!!  They want me to return it to China!!  I tried to find out where this product originated and was told California!!!!  Then as soon as I made the transaction here with PayPal, i got a receipt in CHINESE characters!!!!  I am so angry with Paypal who continues to do business with these scammers!!  

 

I filed an IC3, Internet Crime Complaint form and sent them a copy along with a picture of what I ordered and a picture of what I received.  NO RESPONSE!!!!

 

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Contributor

Re: Garden Bag Kneeler and Seat

I didn’t know that I was ordering from China! These scammers clearly are well practiced at this scam and are making huge amounts of money from unsuspecting people. Sadly PayPal are facilitating this scam which is unethical. I have spent hours trying to contact PayPal with no luck. I’m being advised to go to the financial Ombudsman so wondering if anyone has tried that? £27 for a little tool pouch which probably cost 50p to make. It’s a disgrace!
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Contributor

Re: Garden Bag Kneeler and Seat

I found a group on Facebook who helped me get a complete refund shipping included without sending the bag back! Search IC3 form and file with the government. Save a copy as a PDF and send that send to PayPal along with pictures of what you ordered and what you received DONOT send the bag back no matter what PayPal says. If you are on Facebook,search for ‘Victims of **bleep**ou....’. While this is a different company there are hundreds who have been scammed by others. There is a pinned post which details the steps to get your refund. But filing the IC3 form and pictures should do it!do t give up!!
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Contributor

Re: Garden Bag Kneeler and Seat

The company name is ‘s h I tou’ so PayPal beeped it out above.