GUEST PAYPAL EXPRESS

[Mira93]

Hi I made an order from 6foot4honda.com I bought it through PayPal Express because I did not have an account with PayPal but I was given the choice to pay with PayPal Express, and that way I'll still get buyer protection. I just signed up with Paypal now and made an account because I needed to make a dispute. I ordered a back-pack mid last week, and I've contacted the seller after 24 hours asking when he will post it. I have proof of emails in conversations which I can forward to you if you request it. The seller replied and said he will post it first thing on Monday which is now 2 days ago. However, it has been a week now, and he still did not post it. I tried to email him again asking him if he sent it yet, and if I can get the TRACKING NUMBER, but still there is no response at all. What can I do in this case? Please let me know what can be done in this case. Thank you very much in advance.

[kernowlass]

@Mira93 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.