Funds locked for 180 days, I want to transfer but can't.

twilson90
Contributor
Contributor

I have waited 180 days, now I want to transfer my funds but I can find no possible way of doing this.

I can't transfer the money to my bank account or debit card as they're linked to my other PayPal account (the reason this account is restricted)

I can't send the money, it returns an error:

 

   There's an issue with your PayPal account. Please contact PayPal so we can help you straight away.
   If you continue to encounter problems, please contact Customer Service.

 

This is insane. How do I get my money back?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@twilson90 

 

Contacting customer services as suggested seems a plan?


Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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