I desperately need help from PayPal please! I ordered a worm casting bin from a website <Removed> on June 16, 2020 for $64.99. Instead of charging $64.99 the seller charged $74.70. On 6/19/20, Aloyd <removed> provided me an invalid USPS tracking number: <Removed> that has already been used. It showed the item was delivered on June 01, 06:03PM in Santa Ana. I ordered my item on 6/16/20. I called the seller the phone listed on his website, but the number was off the hook/not working. I sent him several emails, he didn’t respond. I filed a complaint with PayPal, on 6/29:20 PayPal reimbursed me $9.71 for overcharged claim. Now that I did not receive the worm casting bin because this sender never sent the item, I wanted to file another claim for not receiving the item. Unfortunately, my option that I have with PayPal was only limited to “unauthorized transaction complaint”. I couldn't find an option "I didn't receive my item", so I chose "unauthorized transaction" as my complaint for not receiving the item, but on there I wrote and explained the whole thing including the reason why I was using this “unauthorized transaction ”. The next day, PayPal closed my case because “there is no “unauthorized transaction”. Please help I wanted to file a claim that I DID NOT RECEIVED my item, but on PayPal resolution center, there is only one option and that is "unauthorized transaction" . Please someone from PayPal help me PLEASE!
