Friends and Family Payment Dispute

[dizeee23]

I sold something locally. Person paid me through F&F. Now i am being charged back. theres a dispute case open for this and i dont know what to do. its asking me to respond. My only options are "I've already shipped the product or provided the service", "I've already issued a refund" or "I'll issue a refund to my customer and close this case." None of which applies. When i pick the first option, i am asked "To help us quickly resolve this claim, you can provide the tracking information for the item. You can provide up to 5 tracking numbers and shipping company names.". I dont have a tracking, i dont have any contact with the person and at the same time, the text we had was vague and we did mostly by calling. I dont know what to do. i understand that the owner of the paypal he used was probably hacked but this should be my concern right? isnt it on her for having her paypal hacked?

[kernowlass]

@dizeee23 

Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being limited if you do so.

A buyer would not be able to open a Paypal dispute for non-receipt of item OR item not as described as they would have no Paypal buyer protection.

However they can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and you may well lose as you would have no Paypal seller protection.