Fraudulent transaction

[bryanflores]

Hi,

My debit card was used for paypal transaction, I didn't authorize any transaction. How do I cancel that transaction and get a refund.

Thank you

[kernowlass]

@bryanflores 

Does it show in your paypal account activity?

If so click on the transaction and use the report a problem link bottom of that details page.

[bryanflores]

@kernowlass 

I don't have a paypal account before I made this one. Someone used my debit card and registered it for paypal. I called my bank and they said that my card was used for paypal. I was going to contact paypal, but I couldn't find any email or customer service.

[kernowlass]

@bryanflores 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

[bryanflores]

Thank you

[Cp1024]

When i do this it says this type of transaction cannot be disputed.