I filed a dispute on a transaction made through my personal paypal account. Repeated attempts to email the vendor requesting shipping information were met with bounced emails; the email address initially given for them was not the same as the one now being used. After filing the initial claim for case , I suddenly received an email with Federal Express tracking info. I called Fedex and learned that the package was "delivered" to a middle school - not me at my business address at a church.
I filed another claim on another transaction made with the same vendor from my business account which was correctly resolved in my favor for the same reason. After requesting tracking info through the paypal resolution center, I suddenly receive an email from the vendor; again the Fedex tracking info that was suddenly available on that transaction, according to Fedex, was delivered "to a Kentucky Fried Chicken" and not me at my business address.
I believe this vendor to be fraudulent as NEITHER package was received; NEITHER transaction was followed up with tracking info until AFTER I filed the cases with paypal. According to Fedex, NEITHER package was sent to the address given. In both instances, the vendor was fraudulent.
Paypal closed the case in favor in the vendor on my personal account, but close the case in my favor on my business account. I thoguht Paypal was better than this and has always been trusted as a processor. This experience makes me distrust paypal in the extreme.
