Fraudulent activity

[Cpedpt]

My PayPal account has been used to purchase and item on ebay. Ebay ha e cancelled the order. My credit card company and eBay have confirmed that I need to contact PayPal to refund the amount to my credit card. I cannot use the resolution centre as there is not a transaction reference? I am finding it difficult to speak to anyone at PayPal to help me resolve this issue.

[kernowlass]

@Cpedpt

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.