Fraudulent Transaction

[faeahar]

dear all, please help me. USD 212 debited from the account on 30 NOV and when i checked the credit card came to know. same day i opened the case to check and reverse the amount but the response i receive that transaction is not refundable and case was closed. please help me to get my amount back. this is purely fraud transaction and without my authorization. how come its debited and there was no sms received. please help

[kernowlass]

@faeahar

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

[faeahar]

thanks i will contact my credit card bank also.