Fraudulent Transaction

Lori50
New Community Member

Hi, someone hacked into my Ebay account and made a purchase for a large amount of money which has registered as PAYPAL on my bank statement. I've been sent around the houses a bit but I spoke with a Paypal agent who managed to find the transaction in a Guest Account (I don't really understand to be honest) ? I've been told that he has raised this as a dispute and I would hear something within 72 hours? I've not heard anything. How long do I need to wait, I need this money back asap?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Lori50

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'................or it was bought by the scammer.

However the seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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