Hello,
Ok so on 3rd October 2020 through eBay I completed a transaction for a pre-order item. Since then I have been in constant communication with the seller and have been delayed constantly since I raised my concerns about his sincerity in supplying the item I paid for. as 2weeks after the expected delivery date I still had not received the item I paid for.
Now yes I'm a little naïve when it comes to online shopping but after researching the seller and reading that I was covered by eBay & with PayPal I believed I was covered incase of further delays. I was then told by the seller that it was ok for the the delay as it was pre-order item and not released yet.
However as more time has gone on the seller has refused to answer my questions for authenticity of the sale and then my requests for a refund when it became clear that he was not intending to supply the item I paid for.
He delayed me for months, I have constant emails to him & responses from him saying he'll give me the refund later or I could just buy something else even though he never sent the item I originally paid or and still refuses the refund. I have multiple emails and statements from him that say he would give me a refund but then the next message where he asks if its ok if i jut wait further.
eBay couldn't do anything by the time I was able to get ahold of anybody and just told me to contact my bank and raise a dispute (which I have now done) it took me a month to even get a live person in a live chat box to talk to about this because the only contact numbers I could get a hold of were in the U.S. and being in Australia no one would answer and no one here had a contact number, and the same now has been happening with paypal for 2 months, whenever I go on a live chat im then told to contact them during business hour but i cant even find when they're meant to be.
The seller confirmed in emails that I was covered for up to 6months for a refund with the seller through PayPal. Unfortunately the seller is now continually avoiding my requests for a refund, has not mentioned the item I paid for in the past 2 months and is asking me to either now wait for April or to purchase something else for a discount even though I have not been refunded for or supplied the item I originally purchased. In April I would no longer be covered by the sellers protection for a refund.
It has also been found that other buyers on eBay have also raised concerns about this seller in the past 2 months, while I've been trying to resolve my own dispute, about this seller refusing to supply items purchased or give refunds in response to items not supplied.
Any advice or help on how to get through this and get my money back would help because I dont know what to do anymore, it was hundreds of dollars i'm out otherwise and I've even straight out asked the seller if he was a thief intending to steal from me, his response was to ask if i could wait until April.
