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Fraudsters SZWIGS

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Contributor

Fraudsters SZWIGS

Hi 👋 I bought wigs from Bqu-wigs online. After I paid i get an email from SZWIGS to confirm my purchase. I did not buy from them in the first place. So when I tried logging into the shop again to check my order, now the website does not exist. They do not reply to my messages and PayPal keeps on redirecting me to the seller. I mean they already have my money and I don't even know if I will receive anything. How can PayPal still allow this SZWIGS to use their services if there have been so many 🤔 😳 complaints in the past?
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Esteemed Advisor

Re: Fraudsters SZWIGS

@LS74 

 

Paypal don't choose your seller, you do, any company worldwide can add paypal as a payment processor to their site but its up to you to risk assess your transactions.


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the return shipping link in case you have to return it....if available in your country.



Advice is voluntary.
Kudos / Solution appreciated.