Fraud.

Mcz1987
New Community Member
I got robbed almost $100 and paypal decided in favor of seller.. they shipped something to an address that was not mine, so it says delivered.. but not on my porch (per USPS) How do I dispute the fact they didn't get the proof of damned recipient? A tracking number will say delivery, but that doesn't say WHERE!
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mcz1987 

 

Paypal disputes for non receipt are pretty much automated, so if tracking shows item as delivered then seller wins.

Then its your turn to do some work to assist paypal in getting you some money back from your chosen scam seller.


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.