Fraud

[lane0506]

Over the past year, I have made 5 purchases via Facebook the last being a mobility scooter for which I was sent a £1 key chain, the other 4 were the same but every time I tried to get a refund Paypal refused and said I had had a delivery, CASE CLOSED. Even though I have documentary evidence nothing has been done, finally I was told on the screen that my complaint would be handed to an agent who would contact me, THIS NEVER HAPPEN. Is there anyone in the community who has suffered and been treated this way, if so was it ever resolved.

[kernowlass]

@lane0506 

Firstly i would stop buying Chinese tat from Facebook.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Secondly you shouldn't be opening disputes for non receipt if you did receive something, you should open one for item received but not as described ie WRONG ITEM.

Also in case paypal tell you to return it make sure you have activated the below link.

https://www.paypal.com/uk/webapps/mpp/refunded-returns

Lastly if you funded your paypal payment via a credit card then you have the option to try a chargeback via your card issuer?