Hi @novenovembre
Thank you for your post and welcome to our Community Help Forum!
I am sorry to know about what has happened. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the date of the transaction. Please check this article to know more information.
I hope this information is helpful.
Ayesha
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