I purchased an item several weeks ago through a Facebook ad.
The ad indicated that they were selling Maui Jim sunglasses. I purchased two.
When I received the confirmation email, it was loaded with spelling errors and looked to be in Chinese. Immediately I contested the sale through PayPal because it looked like a scam.
I contacted the seller privately twice via email asking them to cancel the sale. No response.
I launched a dispute through PayPal and it has taken several weeks. The seller keeps waiting for the last possible minute to respond - seemingly on purpose - to maximize the time they have to keep their fraudulent account open.
- I contacted the seller through the PayPal dispute center. They responded once saying they privately emailed me - which was a lie after searching.
- Ultimately, I received two sunglasses that were not Maui Jim sunglasses. They were cheap, fake sunglasses with in Maui Jim box and case.
- The seller is waiting for the last possible minute to respond through the dispute process - seemingly to keep their account open and stretch this out. They just offered me a half price, which I rejected.
- I want my money back now. I'm very concerned that 1) I'm not going to get a full refund; 2) the seller is scamming other people in PayPal; 3) PayPal's system is being manipulated and protecting this fraudulent seller.
- I'm concerned that the seller will now ask me to send back the glasses - which I would - but that they will either claim not to receive them (I will definitely use a tracking number) or that I did not return the correct items since they are scam artists.
Does anyone know what I can do to get a refund now?
