Fraud

[Awmf79aw]

I got defrauded on the Facebook mkt place by “xixiya” paid through PayPal. Has anyone else here had the experience? Is there anything you can do about it?

[kernowlass · Accepted solution]

@Awmf79aw 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Awmf79aw]

Why did you write my password in your reply?!!!!

[kernowlass]

@Awmf79aw 

I didn't ????

That is a copy/paste from paypals help pages.

If you mean @Awmf79aw is your password then CHANGE IT QUICKLY as you have used it as your username for your community profile.

https://www.paypal-community.com/t5/user/viewprofilepage/user-id/10769614

[Sixgunsam]

PayPal is absolutely no help and now I wonder if I can trust them on any purchase.  I ordered 2 RC Helicopters 5/17/2020 on a FB ad and paid thru PayPal. No communication or Tracking thru Xixiya. Received 2 toy models that were NOT RC models on 6/11 and immediately filed a dispute for fraud with PayPal same day. Three laughable refund offers, $8-$12 and $15, I declined. They offered "Full Refund" if i shipped the models back to an address in China with tracking which would cost me $85 US.  They were shipped from Morris NJ!! I countered with they could send me a pre-paid return label and I'd happily return for a full refund.  PayPal declined my refund because I didn't send the models back per Xixiya offer. Getting a runaround from PayPal now so putting a hold on any PayPal useage until this is squared away.  I hold minimal hope.  If anyone DID get a refund, tell me how you did it!!

[jsig000]

Yes, the same thing happened to me.  I paid $69 for "Apple AirPods Pro" and what I got were Chinese knock-offs that don't work.  They came more than a month after I ordered them.  I sent in a dispute to Pay Pal and they were not at all helpful.  If you ever find out what can be done please feel free to send a response to the message.  This would be much appreciated.  BTW, I checked via Social Media and our problem is very common.  This company should not be able to sell anything through PayPal.  They should not be able to send anything period. 

Jim Signorelli 

[Eddie70]

I am also curious why is it that if this is not the first time this company had a complaint with paypal they haven't done anything about it, I was also defrauded, I purchase a pair of " Dr. Martens boots" in April, June it's almost over and I haven't heard anything or seen this boots even though I open a claim thru paypal and my case it's already closed and guess what? I have no boots and no money either, why are they still doing business with this company?

[Awmf79aw]

Well I finally received the aforementioned earbuds but they are cheap crap. A ripoff. PayPal is enabling them. PAYPAL, I WANT MY MONEY BACK!

[jjlegg23]

joshua <removed>

9:12 AM

Transaction ID: PP-D-70534152 Amount: $ 38.98 Date: JUN 09, 2020

?this dispute was not resolved i am not getting any cooperation from the buyer for a refund. I bought an item that would be worth $50 dollars regular price. the item I received was not anything described that i was suppose to receive. i received a small toy plastic only figure and it was suppose to be a life size little "the child" doll that was animatronic and everything. it took over 2 months to get here from china and to send it back is a big waste of my time and money especially when the item I received was incorrect and did not include any and all what was explained to me or shown a picture of what I originally was ordering. They first told me if I could keep it and try selling it to someone else....What??? then they wanted to give me a refund of 6 dollars and be fine with that....?? Um no I want a full refund. they keep trying to blow me off and not follow through with a full refund. I would like some =one to internally look at this company that you have that is dealing business with you I feel they are very misleading and fraudulent because of what they sent me. I would like to compare it to an example of buying a remote control car that has many moving parts similar to the moving parts on my animatronic doll i didn't receive. Son instead of the remote control car you receive a plastic toy car... Is that right? Is in Fair business practices?? I would Say not a chance it would be. I would like to request directly my money from Paypal and then you get the money from the seller if that is possible. There should be pictures that I originally attached to this dispute that now shows closed.