Fraud

Hannah154
New Community Member
So I payed alot of money for a bed cover I never received it I contacted PayPal and they said because they shipped it obviously not to me they won't give my money back and this is supposed to be a secure way to spend your money what a joke
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Hannah154 

 

Well yes, paypal transfer your funds safely for you but they are not an insurance policy and no refund is guaranteed.

They give you some buyer protection but its up to you to risk assess your own transactions.

Hope you didn't buy from one of those China websites or a Social Media ad?

 

If you filed a dispute for non receipt then yes a seller would win if they provided trackable proof of delivery BUT if you still didn't get it then........


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Hannah154 

 

Well yes, paypal transfer your funds safely for you but they are not an insurance policy and no refund is guaranteed.

They give you some buyer protection but its up to you to risk assess your own transactions.

Hope you didn't buy from one of those China websites or a Social Media ad?

 

If you filed a dispute for non receipt then yes a seller would win if they provided trackable proof of delivery BUT if you still didn't get it then........


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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