Fraud.

Pleasehelp1652
New Community Member
I only use PayPal to make small transactions. Someone just deducted $200 from my account as part of a $600 total payment. I discovered it and immediately reached out to PayPal. Through a chat, they discontinued the $600 total payment. But they would not refund the $200 payment that had already gone out. I did not make this payment. So I disputed it. Now PayPal refuses to refund the $200 to my account. What do I do? I cannot allow a criminal to deduct money from my account
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Pleasehelp1652 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.