Fraud item

[Eabarrick]

We ordered our children a nintendo switch for Christmas. It never arrived. We disputed it through PayPal. The company provided a tracking number finally. Item arrived today surprise surprise not what was ordered not even close or even of same value by a long way. We now can't even get through to PayPal at all. We just want the £329 we paid back Any help would be appreciated

[kernowlass]

@Eabarrick 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?