Fraud from Facebook, Made in China

cristibalaciu
New Community Member

I just received my shipment from China. I ordered two Biometric Gun Safe Box and after a month nothing was received, so I raised a dispute on paypal. Very soon after that, received another tracking number and I was to post office to pick up the package : a worthless piece of metal which I paid 40 USD for. An empty metallic bottle, a garbage. The seller is Onhui Technology Co,. Ltd. 

Actually they sell stuffs very cheap on Facebook, and finally you receive a piece of garbage which has nothing to do with what you paid for. 

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2 REPLIES 2

Flying22
Contributor
Contributor

I ordered  A folding table  from Hongda network, waited 38 days only to be sent a cheap digital  watch email  sent to me stating  they've  run out of table's  will I  accept  usd19.99 and not too get PayPal involved,

I believe  they never had a folding table in the first place, only cheap watches,the original  advert was from dukmost.com,BEWARE

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Flying22 

@cristibalaciu 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it....or the correct one for your country. 
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.
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