Fraud by https://www.kohhh.top - Rounda International Trade Co.,Ltd

[thelionthelion]

Dear all,

Did anybody else order at https://www.kohhh.top? I've ordered Dumbbells and never received them. So 72USD wasted. Paypal did decline my request for refund - paypal only checked if there was something shipped. And indeed the seller knows the procedure of paypal: this is why the fraudulent vendor sent me sunglasses (super cheap ones for like 1USD). But I've never ordered sunglasses - I've ordered dumbbells!!

Am I the only one fooled or did this happen to somebody else?

I am super disappointed with the service of paypal - my first dispute with a vendor and paypal service team is completely incapable of identifying the obvious kind of fraud...

[space238]

I never received my order from another website, but the seller provided a tracking number, I ordered a laptop and two additional items, the shipping confirmation shows it was delivered to a pharmacy, signed by someone else and the weight was just 1 LB, and Paypal declined my claim!

[kernowlass]

@space238 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Teito23]

You aren't the only one that had this happen to even people that didn't receive any items at all as long as the seller gives tracking paypal sides with them. 

[kernowlass]

@thelionthelion 

Sounds as if you opened a dispute for non receipt of item which the seller would win if they provided trackable proof of delivery?

Why didn't you open a dispute for item received but not as described ie wrong item?

[mitcho123]

i got 2 harmonicas instead of 2 sets of dumbells

[Du7ch1962]

Man, I got ripped as well. Purchased from an add on FaceBook for a Holographic sight and 3 months later I receive what looks like a $2 dollar watch. Unfortunately there's seems to be no way of disputing it. Can't go to China and pound on their door for my money back. Lesson learned. 😞 

[kernowlass]

@Du7ch1962 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.