Fraud/Scam stole almost $700 from me, PayPal denying my case please help

FeelinGreat
Contributor
Contributor

Thank you for reading.

 

I tried to purchase a video card on Etsy.com, paid through paypal almost $700.  It was a scam, Etsy closed the sellers account within hours of my purchase, I never received any items.  This was on 12/13/2020.

 

I disputed the charge with PayPal, they have denied my claim.

 

The reason they are denying my claim is that the seller created a spoof shipment with Fedex that was a total fake shipment.  I HAVE PROOF.

 

The tracking information shows this shipment was for half a pound, the video card itself weighs 7lbs, total package weight should be around 10 lbs.  It was a fake shipment!

 

Paypal is denying my case and won't research out these details!  They just keep saying "shipment was delivered" and deny my case.

 

Please help me.

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2 REPLIES 2

UnwillingUser
Contributor
Contributor
Good Luck! PayPal won't close my account after over ten years of trying, even after someone hacked the account and changed the language to Chinese. You'll be subject to ID theft forever in addition to their acting as accessories to theft.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@FeelinGreat 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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