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Is there any way to investigate this further? It seems that this is a recent development and many have been scammed by this "Skara Mall" so called company. I also went through all the procedures that the others have gone to provide Paypal with requested documents. UPS informed me that they can not provide me with an Intranet Document requested by Pay pal.
I will NOT be using Paypal in the future as I know now that they are not doing anything to protect their customers!
Exactly the same issue. Made a small purchase of bicycle parts off a dodgy website. Received a single plastic bead in a small envelope. Filed a claim stating this. Was denied by PayPal because the merchant presented the tracking number.
I was prepared for a loss, so if PayPal pleaded impotence, I would accept that. But they are essentially facilitating this kind of fraud.
I could not find out how to appeal on their website. I see there is a message in this thread with instructions. Use Twitter??? I don't have an account. Use Facebook?? I don't have an account. Call PayPal - who might not answer??
How about PayPal puts PayPal dispute resolution appeals on PayPal's website?????
Now they've got me so ticked off I think I'll contact my bank and the California consumer protection agencies.
In fairness to Paypal, they have accepted my appeal. And they returned my money!!
I used their messaging function. It warned of a a multi-hour wait, and of course my session timed out long before then. However they did look at the detailed message I typed into their tiny box (copy and paste is your friend) and reopened the case. I then attached photos of the tracked and very tiny envelope I received.
I would be happier with a more transparent dispute/appeal process. As they have compensated me, I can hardly complain, but it would be best to prevent the situation in the first place. Of course scammers will always find another way.
comiclake is the name of a company i ordered from. i put a dispute because the tracking number didn't work and i had placed an order may 2 and at the time of my complaint to pay pal it was now June. well July 3, 2 months after i ordered a hair dryer. i received two face mask from the company. i paid 60.00 for a hair drier and this company sent me two 2.00 masks. i send the photo of the mask and the package and weight that the mask came in. i went on line i took a picture of the item that i actually ordered and proved that the hair drier would weigh so much more than two face mask. upload upon upload i send to pay pal. then i come here to pay pal community only to learn that there is over 10 pages of customers complaining about this same exact company, who sent them face mask or something other then what they ordered. So i was confident that i would win my case and get my money back... absolutely not. nope pay pal tells me the tracking number shows that the order was delivered. so now i have to work with my banks fraud department. The BBB. as well as consumer product. and whoever else i need to contact. this is not about 60.00 its about a company who states they are here to protect we the consumer, when clearly that is not true. if they follow the tracking number and it reads delivered, that's all that matters to them. even if you did take a picture and sent it to them wouldn't matter because i took pictures and sent them in, as well as 11 pages of other pay pal customers who have been scammed by this company. and pay pal is allowing them to steal from hard working people. my hats off to you pay pal. your doing a bang up job protecting your loyal customers.....NOT!
Omg .. I to was sent to masks ..what was the name of the company and what did you buy... me a sewing machine price 89.99 company Wang jia and or stapples. I have now been appealing since March with no help from PayPal in fact just the opposite every day 6 or 7 times a day I both call and message and get no where I have real proof .. but the criminals that includes PayPal have the upper hand.. I say let's get together and due a class action suit.
Totally agree with this - I have 2 purchases - one was shipped and like another post - totally NOT what I ordered from what I thought was a company in the USA. I was sent 2 cheap masks (not at all what I ordered) and was told by paypal I would have to ship them back at my cost. I uploaded discriptions of what I ordered and a picture of what was sent. Well come to find out I have to ship them CHINA and the cost of shipping is $63 and the entire cost of the purchase was $65. So paypal denied my claim - I am pursuing with American Express.
The other is a shipment for an item I ordered in February/March for about $57. I had to go look up the charge because it showed up on the account as something from someplace called - I kid you not - "supertit" - which was NOT the name listed when I ordered it. It at least showed it was for what I ordered but it still has not arrived. There is a tracking number and you guessed it, also says that it is coming from China. I still don't have it and Paypal has not addressed it - latest on the claim from June 29 - is that they are allowing the "company" more time to repond. It was supposed to have been addressed and closed by now. I am waiting for Paypal to do what I expect - deny the claim. And I will file it also with American Express.
I am truly considering closing my paypal account. They do not support/protect the buyers from fraudulent businesses.
I got my refund because I filed a claim with UPS. I provided ups with the package weight difference by googling the product on google and screenshoting a photo of the item description's weight and a screenshot of the package weight Skaramall.com shipped and uploaded the photos to the UPS claim, along with screen shot of original receipt sent to email. Also with a detailed message explaining to UPS their fraud of shipping packages to random addresses within your zipcode simply to provide Paypal with "proof of delivery". Once ups deems the package "Lost" you take a sceenshot of the claim and upload it to Paypal under the messages an you'll get the refund. Do it! And google a state agency and report them as I did! DON'T LET THEM WIN!