Fraud Purchase

[ebfenn87]

I had purchased an item off of eBay, of course with pay pal. The transaction went through and hit my account, correctly. I received an email from eBay a couple hours later stating it was a fraudulent account, they removed account, and my money would be reversed. I have said email. Fast forward 3 days, today’s, I get an email from eBay saying it was to late to cancel the transaction and I have to contact the seller, and PayPal. Well, eBay, you deleted the sellers account, told me I was getting my money back, and PayPal is agreeing with eBay. I have to talk to the seller? WHO IS THE SELLER? I have emails from eBay and PayPal stating I will receive my money back? Guaranteed? Haha what a crock! Anyone else have this issue... Can you help??

[kernowlass · Accepted solution]

@ebfenn87 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return the item to get a refund
https://www.paypal.com/us/smarthelp/article/FAQ3544