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This company is actually communicating with me and I am in a loop..thanks for contacting us, we want to help you, if there is a problem with the product send us a picture...ridiculous. As for knowing if this was from overseas..when I ordered the email said I would receive this is a few days..not overseas. Good luck with your case.
PayPal first excuse was that I had not supplied shipping information despite talking to Paypal agent when could see the tracking,! I then supplied the information again, screen shots of shippers email plus screenshots of the displayed tracking info.
But as the supplied address was fake, province and post code did not match, again links and screenshots, it never arrived, claim refused!
I did accuse them of supporting scammer and not honest buyers.... no reply!
Oh I am currently so upset with paypal and this company! I ordered 3 of the dog launchers and only rec'd 3 junk tennis balls. They literally stole $47.97 and want me to return the tennis balls (postage $27) to get my money back. I am taking this loss but I can tell you this...I will never use PAYPAL again and I normally use them for all transactions for me and our business. I am done. They literally did nothing to protect me like they claim. They are in the same category as Dongguan Shunfa Logistics...false advertisement and steal your money. I learned my lesson but so disappointed that I use paypal for this protection and they did nothing. They will no longer have my account. Beware people!!!
JulieLogue, Do you know how to start a Class Action Lawsuit? I will actively participate. This Dongguan operation is a scam and PayPal knows it and appears to actively permit the scam. My next task is to sent send letters to the primary Corporate officers. With some digging through the PayPal website their names can be found under investor relations.