We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
You appear to be the only person among thousands to say that you received a full refund. Could you please tell us what you bought and who did you contact within PayPal to achieve this extraordinary complaint result?
Well, I have always had good experiences with Amazon. In one case, I filed a dispute, and I got a full refund. Also, with PayPal, I have had good experiences. The problem today is PayPal is not equipped to deal with "Dongguan Shunfa Logistics Co., Ltd." type of fraud. They sent me something locally, and it wasn't what I had ordered. They wrote back it was their marketing department error. They made no effort to correct it, started to ignore me. I disputed it with PayPal. PayPal says they want me to ship it back, but the address they provided is in China; I got a quote and it will cost me in excess of $80 USD to ship back a $31 USD item, and when I call PayPal, I get "due to COVID0-19 no one will answer" kind of message. The ONLY option PayPal provides is a "tracking number" to be provided. My complaint is that despite all the bad reputation of "Dongguan Shunfa Logistics Co., Ltd." PayPal is enabling them to sell through their financial network. It is mind boggling.