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I ordered TP for my elderly brother and canceled within 45 minutes when he told me I didn't need it. I got the same series of nonsensical emails in response and opened a dispute with PayPal. They are giving the company until the end if the month to respond when the company policy is to accept cancellations. What happens if I cancel payment through my credit card if PayPal sides with these criminals?
So my dispute was in my favor, PayPal sent instructions to send back my item HOWEVER w/the corona virus social distancing instead of going to the post office or fed-ex etc... i tried doing it online. The Online requires a phone number, apparently Dongguan Shunfa Logistics Co., Ltd. doesnt provide 1 and PayPay backes them. I finally got some one on their chat site and the said I NEEDED PROOF of that so I sent this
and this is what I received today
A big hearty thank you to PayPal ....
I sent them website where I ordered, has a 5 minute video on what I ordered, instead I received a item that was in no way what was advertised. Received my cheap item from Chino,CA. Then was told to return it to China. It is mail fraud, because they are shipping from a US address and wanting return sent to China. US address is the original return address because it is the one on package. Not China! There are a number of other forums on the company and people ripped off.
Kash, try tracking it with 17track.net. Its what these crooks told me to use when they sent me bogus tracking. Its all in Chinese, but it will prove to Paypal that its not moving anywhere. I saw yours on there and it shows it started shipping on 3/10 in Wisconsin (again all in Chinese) and has been hung up somewhere since 3/31. Go to your Paypal account, go to the "HELP" tab, and down to "HELP CENTER". Then go the the MESSAGE CENTER and start a message. Tell them whats going on and show them your 17track.net tracking (screen shot if you have to). Tell them that your package hasn't moved since March 31. Refer to this forum and what is going on with everybody and tell them to do the right thing. I went through this as well and got my money refunded by Paypal, and even though it was only for $36, it was the principal of it. I wasn't going to let them win.