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I've had exactly the same experience. I ordered the Ball Launcher for Dogs, and received 1 x tennis ball! Donngguan Shunfa have said they'll refund me £1.60, and that it would cost me over £20 to return the ball. Absolutely fraudsters! I've raised it through the PayPal Resolution Centre, but looking at other's comments, I don't hold out much hope. I always trusted that my money was safe with PayPal, but now I'm not so sure.
I have been battling this since December and I ordered 3 launchers and rec'd three crappy tennis balls and paypal failed me.
I am on a mission because honestly Paypal is false advertisement with all of us complaining they are ruling for the fraud company. Paypal doesn't care about loyalty. I am telling everyone I can on any outlet about this. Paypal is to protect us and not one of us got a refund!
I am so unhappy. I got ripped off also. I'm not buying anything through paypal again. Especially after reading all of this information. I wish I would have read it first. I received one ball also. I thought maybe it was just something that would be coming later. Now I see they got me for 20+ dollars. I hate that. So sad...
so I got the email response similar to one down further where they offer only 20% refund or full with return of purchase. I escalated it to paypal because it's going to cost me more than the $30 to send it back but all paypal did is send through what the seller has offered, except the return address is in China, not NSW as it came from packet. They will be making a fortune out of this scam and Paypal are condoning it.
Just received email saying my cases was denied, no refund because didn't send them a tracking number proving I returned item to China. PayPal's is useless! Show no respect for their customers! Will never order anything thru them again. Gonna look into who I can report them to. They are working with a company that is committing mail fraud, false advertising and numerous other things. They practice extremely poor business ethics! PayPal says they back up customers, but in reality, they back up fraudulent companies! Am totally disgusted with them! Also when I called customer service, I was told to return item to the original return address on package, which is CA.
Called bank, have open case,was told to send item back to original return address on package, call them back with tracking number and they will handle it. my item will be returned to Chino, CA.