Fraud: Dongguan Shunfa Logistics Co., Ltd.

Temp20211005XA
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Contributor

I placed two separate orders from two completely different websites for different products.  After payment using my Paypal account I discovered that payment for both orders was made to <Removed>.    

 

Both orders were shipped and when received I discovered that the items received were not as advertised.  When I contacted the company I received an email with very poor grammar.  Rather than offer to ship a replacement product they offered to give me a discount on what I paid but asked for banking information.  When I insist that they correct their mistake they claim that it is my responsibility to pay for return shipping.

 

I have filed a complaint for resolution with Paypal and am waiting for a response.  Looking online it appears as though this is common practice for<Removed> and basically a scam to both steal your money by shipping inferior products which are not what was ordered but then to also collect bank information.

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903 REPLIES 903

Rijstplant
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My previous message:
‎Mar-03-2020 02:06 PM
 
I just got a result from the dispute. I need to send the product back and will get a 100% refund.

But that means I have to pay shipping, again, so I'll have to open up a request to get the shipping costs refunded.

 

My update

I finally got the dispute solved. I returned the product to the seller, but they provided a false address. They denied my shipment. After being on hold for 4 weeks I got the item back. I had called PayPal two times in between to make sure that I wouldn't get the blame for this. They made notes in the dispute. After some time I got a message that PayPal closed the dispute to my advantage as the seller did not provide any updates nor communication.

Since I work for a shipping company I got to ship my item relatively cheap. I opened a request to refund my shipping cost. After 2 or 3 emails explaining the situation, PayPal approved my request and I got refunded.

So fortunately I got all my costs refunded, but it was a long dispute (started early January already).

 

TLDR:

Many messages, long waiting time, many calls, got my costs refunded.

 

Conclusion:

Do not order anything unless you want to go through a really long process in hopes of getting your money back.

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Terware
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Good luck, had same problem with ball launcher and paypal sided with them even tho I had lots of proof, even a email saying they had false advertising They are letting this company rip off people. They should not be associated with this company
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MontiraK
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I ordered the same product and received a tennis ball. My story started from Apr. 18, 2020. After I knew I was scammed by this seller I reported to FTC and ICC as PayPal suggested in the email (don't forget to screen shot). It's fishy and I felt like PayPal won't help anything then I disputed thru my bank with all proofs from package I received (pictures from unopened and opened with seller label and address on it), screenshots of claim to FTC and ICC, PayPal receipt. I finally got a full refund without return from my bank (not PayPal). PayPal could not side with a seller if your bank decided in your favor. This is a BIG MISTAKE and I will never buy anything from Facebook or unknown sellers ever again! Hope everyone with luck and get money back..

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Kambo009
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<Removed> The reason I believe this is true is cause this company has been reported 10000s of times and all payments went through payapl and not one time they sided with the Buyer of the product they always decline refund or protect the buyer from this particular scammer.. and the Scammer continues to sell more JUNK and send you nothing and get away with it .. I recently Purchased a product off Facebook Adds <removed> and about 2 months later I received an Empty Plastic Container with the same tracking number the seller claimed he shipped ! PRODUCT that they Shipped to me !   I contacted Paypal out of rage and disputed the charges saying this is not what I had ordered .. it took Paypal another month and half to say We deny you case and pretty much tell me to F off!! .. I am certain Paypal is using this Company to launder their money.. I feel cheated even thought it wasn't that much money PAYPAL wasted allot of my time kept tell me a Specialist will contact you soon and not a thing has happened. Payapl is now in my eyes a thieving corrupt company waiting for any opportunity to rip people off and they are probably partnered up with Facebook cause facebook refuses to remove these fraudulent adds.. when I am writing all this! 

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Bluegrass65
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The minute you say you received ANYTHING you are **bleep**. That’s how they get away with it. Now PayPal tells you to ship (whatever crap they sent you) back. Best part? They mysteriously never receive it. You can spend another 6 Months **bleep** with THAT issue. I give up, it makes me madder by the day. I’m sorry you got caught up in this and even sorrier that PayPal can’t take care of its customers.
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Inholms
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I agree. Every time I make a comment about them I get a sexual intercourse badge!

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mjkershaw1
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I had the same with a ball launcher. Now I can get 100% refund if I return the tennis ball ..... AND they acknowledge receipt!!!
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GinaNY
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I also have experienced fraud with this company.  I ordered 2 of an item before Christmas and just recently, only after filing a dispute through paypay, did I  receive and item not even close to it, and no where near the value.  The dispute is still in review, but it is my hope that Paypal will stand by their policy and will also ban this company from any further activity.

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ian_buckingham
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GinaNY

PayPal gave me ten days to mail fraudulent product back to seller, this would take up to 30 days and cost more than product was worth. Seller NEVER replied NOR DID PayPal in this time, so claim denied. I do not hold out any hope of you getting a refund after vwhat I experienced.

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annielee4
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Contributor

on 11-6-2019 I ordered and paid for a HYT multi-functional metal dish drying system, fancy term for 2 layer dish drainer.  I received a  pink cheap plastic 3 levels, which I can get at the Dollar Tree for $1.00.  I escalated this to a claim and damn paypal took the liars from China's word that it was correct because the Post Office marked it as delivered.  I tried to explain to PP that it was not what I ordered and so now I am out $27.99 because  China is lying about what they sent.  

 

Anyone have any information that might help.  I would really appreciate it.

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