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That seems to be their M.O. to send something, but not the ordered item, to have a tracking number to "prove" that you received the item.
I just got an email from PayPal telling me I needed to contact my post office to get the "intranet details" on the shipment. I have no clue what the "intranet details" are, nor does my postal carrier. There are only tracking details and they show a shipment that allegedly was delivered to me. Since the ordered product was quite sizable (collapsible portable washing machine - like an oversized salad spinner) it should have been a large box (product that was shown on the website was similar to this https://www.amazon.com/Portable-Ultrasonic-Foldable-Apartments-Business/dp/B08BP8P4HC/ref=pd_vtp_265...). I never received a box with this. There was an envelope with tissue paper and a strange gaskets with return address in Chinese, I am beginning to wonder whether that was the switch and bait package!
PayPal is still insisting I did get the washing machine....
It's actually a different package. I was able to backtrack that one. I have no clue what it is for and there is no other open order, so this one will remain a mystery package.... In the meantime I got the alleged tracking number that the vendor provided to PayPal as "proof". But the number is invalid.... Figures.
UPDATE: I asked PayPal to provide me with the alleged tracking number. They provided it, and I went to USPS (who allegedly delivered it) to have it tracked. Guess, what, tracking number is INVALID! So where did the vendor get the information that USPS delivered the package to me??? Of course, PayPal still believes the vendor, even though I sent a message showing that the supplied tracking number is invalid.
I filed a report with the FTC, and I contacted NBC Investigates. They are very interested in finding out more. Since apparently, we cannot start a class action lawsuit against PayPal (as of 2012), the only thing we can do is go public. I have been posting about this on social media as well. And I contacted USPS, and received confirmation that the alleged tracking number the vendor used, showing receipt at my address, is INVALID. And guess what, all of a sudden, after three months of presenting me with phony "proofs of delivery" they received from the vendor, PayPal decided to reopen my case and refund me, because USPS "confirmed the tracking number was not a valid USPS tracking number. The tracking number [...] shows the item was returned to the sender." But for a solid three months, I was told by PayPal that I was in the wrong and the vendor had proof that I received the package. The time I wasted is worth much more than the actual payment I made, but I am now operating on principle. We need to shut down fraudulent vendors like that and force PayPal (and Facebook's advertising section) to perform better background checks on their customers (vendors), and tighten terms and conditions for THEM, rather than let us, the buyers, down. I shudder to think how much money these fraudulent companies have made from disputes like this (either for non-receipt or receipt of merchandise not even closely resembling the ordered item) because PayPal denied the claims in favor of the vendor. That PayPal continues to enable vendors like that and, at the same time, is protected against buyers taking action against the company, is simply unacceptable. I will continue to get to the bottom of this. I am currently collecting information for the TV network segment because this collusion between entities like Facebook, PayPal, and fraudsters from China needs to be made public, even if it is just to warn people not to fall for these ads that promise everything but deliver either nothing or just crap that nobody in their right mind would even buy from a Dollar Store.