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Yes, back to China and then they will say they didn't get shipment. So no matter what you do, PayPay is 95% certain you will not get a refund.
How did you get an actual person at PayPal to talk to you? I tried chat (it's a bot, doesn't connect to a real person and only diverts back to the PayPal website...), I tried emailing, but couldn't find a way to talk to a real person about my issue.
Resolution Center was useless, PayPal denied my claim because the vendor sent some phony tracking number showing I had received the "portable washing machine" that I ordered. The website and product looked legit (I have been wary of these "50% to 75% regular prices" offers from the beginning, this was not one of those). Needless to say, I didn't receive anything, and the tracking number the vendor furnished, does NOT exist nor does it show any information on a shipment whatsoever on the Chinese tracking site it was supposed to be for. Yet PayPal is not refunding me because they apparently believe the vendor over the customer whose money is now gone! Someone in China is laughing at this.
PayPal is denying the claim from a company that has so many similar complaints - thus enabling a fraudulent company to continue doing business. This cannot be legal.
I think we need to go public with this, post on Facebook, share with friends, virtual and personal, that ordering from these seemingly authentic sites will only lead to disappointment and being defrauded. I have started to comment on any posts I see from suspect websites to warn others. And PayPal needs to be held accountable as well, as they promise consumer protection, yet do not provide it. Same MO, post on Facebook, make it public that PayPal's customer protection means nothing. Maybe contact a television station to run a segment on fraudulent websites from China and the unwillingness of PayPal to investigate.
I have got fed up with PayPal. I contacted my bank and they 1st turned me down for spending to long working with PayPal! But since it only a little more than a week past the required date to dispute, they are going to work with m e. I still have to file a complaint in writing and fax it to BB & T Bank. It didn't matter to my Bank that my credit card is attached to PayPal. I already contacted police,FBI fraud.