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Dispute Case ID: PP-D-76799769
What on earth are you people playing at? You trade with criminals who openly steal money FROM YOUR CUSTOMERS and you side with the crooks? Come on what sort of company are you running? I, like thousands, maybe millions, bought a product on line, supported by your company, and they send a joke useless rubbish child’s toy. You take months ‘to investigate’ and then decide that as the crooks can provide a tracking number they must be telling the truth and you find against me! Did you ever bother to ask to see the item? Did you ask for a photo? No! You side with the crooks. I am therefore in no doubt that you are part of this scam and therefore a throughly dishonest company who not only should not be trading, you are bringing the whole internet trading business into disrepute and are shooting yourselves in the foot!!! I am reporting you to my credit card company In the hope they may have a view. I shall do nothing more to do with you, you are crooks!
Please file with Econsumer.gov.com what has happened. Hopefully if they get enough complaints, they can do something about this scam company.
This company is basically commiting mail fraud! Through a christmas sale that was advertised on instagram by this company I ordered a planetarium with two star discs for $40 dollars. Christmas came and went and I did not received anything. When I followed up on the purchase through paypal they apologized for their mistake and said they would be shipping the product to me. They never shipped a planetarium with two star discs..... instead they shipped two worthless plastic jewel cases with circular discs without a planetarium. I still have not received a planetarium and have not been able to project the stars into any room of my house as they advertised.
After disputing this transaction with PayPal the seller has contacted me through my personal email offering a 20% refund and then a 50% refund. I will accept nothing less than a 100% refund and hope that PayPal honors its buyer protections.
m sure they have 1 or 2 standard email responses at the ready. Total frauds. Following is a cut & paste from 1 of their emailed responses.
Thank you for your reply.
I ’m sorry that the product you received is different from the ad, but we have already sent our product to you. This is the best proposal that I can provide to you, but in this case, I have checked with our manager, we would like to offer you an exceptional proposal which will be provided to you only:
1. How about we provide a 50% refund for this order.
2. Otherwise, you will cost more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee.
Warm Prompt: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.
If you have any questions, please feel free to contact us.
Customer Service Center
by the way, the return address on the shipping label is involved in the fraud, if it's in the US post it up, you can at least make some trouble domestically, half the time there's an organized crime mob of sorts behind it.