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I wish I had done my research on this prior to ordering from this company. I had the same experience - ordered one item as was sent an accessory for the product that I purchased rather than the product. When I contacted them they indicated that the mistake was mine and claimed their marketing had been reviewed and confirmed - which is completely not accurate. They offered a 50% refund on the item (which is significantly - which would amount to a $12 refund for and leave me paying $12 for an item that might be worth $2). They indicated that it would cost me $20 to return the item!
I have disputed this with PayPal and also with my credit card company.
This is fraud and I have learned my lesson. This may be my stupid tax for doing business without researching the seller - but if PayPal doesn't refund the amount and go after this seller, I will no longer do business with them.
Wow, so many have been scammed....I am not alone. I have ordered 6 of the raised flower beds and received 6 smaller than a bread box items. First I filed a dispute for not receiving the items since they seemed "stuck" in tracking at the same location for a month. After I filed, Paypal seemed to have gotten the items moving again. Then they arrived...oh my how little the were. I changed the dispute to items not the right ones, it took awhile then I was offered half as a refund. I declined. I am now sitting on a full refund when items are returned. I did a search on the address and found this forum along with others of people being scammed. I sent PayPal a message including all the links including this one of the scams. They came back with saying they have to follow procedures and I need to do the return. So I filed with Complaint Referral Form Internet Crime Complaint Center, the link is in a few posts ahead of this one. Before I filed I reached out to the seller on my own, he was going through the whole routine of it was the right item, then another email was a 25% refund......I attached the Paypal dispute with the full refund with a return in the email. I contacted Paypal and the seller to tell them I filed. I did get a response from PayPal about using this to return: Return Shipping's on Us. Has anyone tried it?
Can you share the contact email of this peace of **bleep** is China?
Paypal!!! is useless, seems like he is more important to them than us.
Now its not the money, its the principal!
I've send a request to cancel the charge through my credit card company.
Try that as well, maybe they care about their costumers and have actual buyer protection not the bluff here.