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Seller did not send the product (well just a 50cents ball and not the whole item.)
Paypall did not support me (I did not get my refund) even after I sent pictures, proof of payment. More than 550 people complaint so PayPal should not support this seller anymore.
I also had the same thing happen. I originally paid with cash I had in my account and not my CC. I'm going to request the 50% and take the rest as a lesson learned.
Item is different.
Dongguan Shunfa Logistics Co., Ltd.,
I purchased a RECLINER LUXURY CAMP CHAIR - but received a small folding stool. Apparently this company is a scam. I should not have trusted them by purchasing from them. I would prefer to get the product I ordered rather than a refund but if they can't do so than I'd like a refund. I do not know how to contact them directly.
Requested Refund: $26.98 USD
- Patricia Raehn, Monday, June 29, 2020 at 3:44:24 AM
Dear Customer, Thanks for your purchase on our store. We are so sorry for that the goods you received can not meet your expectation. Could you please give us more details about it? According to our policy, all items must be returned to us at the customer's expense for a full refund to our Logistics Center address,it will cost more than 20 USD. Or could I suggest that we issue a partial refund about 20% and you do not need to return item to us which could save your time and money? Is it acceptable for you? PS: Please do not worry, we will provide the return address if you insist on returning item.But kindly note that we do not accept Unauthorized return.You may not be able to get the refund if you ship it to a wrong address. We are looking forward to your reply . Best regards!
- Dongguan Shunfa Logistics Co., Ltd., Monday, June 29, 2020 at 11:54:55 PM
Your return policy tells me that this is a scam. You purposely send out the wrong product hoping that I will back down from the cost to return. I will gladly send the item back with prepaid postage as the fault is not mine but yours. You can refund my money or sent he correct item that I ordered. Thank you for your help in this matter.
- Patricia Raehn, Thursday, July 2, 2020 at 11:53:57 AM
More details concerning purchase. I purchased a luxury camp chair which I have not received. I received a stool that I can only assume was from this company as it arrived about the time that I should have received the chair. So either the stool was sent in place of chair ordered or the company never sent out my order. I would like this resolved in an appropriate manner that has me getting the product I ordered or a refund.
- Patricia Raehn, Thursday, July 2, 2020 at 11:58:58 AM
Dear Customer, So sorry for the trouble caused to you. We would like to refund 50% to you. It is the highest compensation we can apply without returning the item.Is it acceptable to you? Or if you would like to return the unit for full refund.Please return it to the following address: Street address:505 Huada Science and Technology Building, 6 Keji Nan Avenue, 1 Gaoxin nan Road, Gaoxin Community, Yuehai Street, Nanshan District Zipcode: 518000 City: Shenzhen State: Guangdong Country: China. Please kindly understand that you need to pay the return shipping fee. As you know, sending it back is troublesome both for you and us. If this issue can be solved without return, both of us will be happy, right? We sincerely hope that you can consider accepting the partial refund, thanks. Best regards, Customer Service Center
- Dongguan Shunfa Logistics Co., Ltd., Thursday, July 2, 2020 at 11:12:36 PM
I placed an order with DongguanShunfu Logistics and used my PayPal account. I never received shipping information or my product. I filed a complaint with PayPal and they turned me down and said they received information from supplier which I still haven't received anything. I can't find any information on how to contact this company.