We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I was just scammed by this "company". I saw an advertisement for a "Mini Electric Dual Speed Handheld Sewing Machine with Pressure Foot". I ordered it on May 11, 2020, and once I received a confirmation email I saw it was from a foreign company so I Googled the name "Dongguan Shunfa" and saw all the complaints about fraud. I filed a case with Paypal on June 1, 2020, to try to reverse the transaction and the "company" replied and said they had already shipped the product. Well, I got a tiny envelope in the mail today with a bogus return mailing address as "Online Sellers" and there was a freaking piece of metal in there the size of a quarter. It goes to absolutely nothing and is something they just dropped in the mail to generate a tracking number to make it seem like they are legit. Paypal needs to shut down their account with all of these complaints. The only reason why I trusted buying on their website is that I trust Paypal. I hope I can get my $24 back. Luckily it wasn't more than that.
These guys are absolute fraud. They sent me a tiny basket in place of a kitchen sink I had ordered. They claimed it was an error by their marketing department. That's enough for any credit card company to get my money back. But paypal has a bizarre dispute mechanism. These fraudsters sent the item to me from an address that is a 20 minute drive from my home, but expect me to ship it back to China, in an address in Chinese which I can't even use in Canada. Watching how many fraud complaints exists here against them, I have no ides why PayPal still allows them to cheat people. PayPal is enabling this fraudster.
PayPal should be sued they let scams go on with pay pal. When a seller gives a expired shipping date PayPal doesn't even do anything they make you wait for your money even after they know its a scam it took me 5 days to get a refund that should be fast and easy. You have to file a IC3 complaint to get anything done. Now when the FBI gets involved they PayPal dose something. Have a problem go here Internet Crime Complaint Center (IC3)
It is a gov site for internet crimes I say SUE PAYPAL!!
I ordered the dog tennis ball launcher, for $45.99 CAD. Took 3 months which is np, but only a tennis ball arrived? $46 bucks for a tennis ball. Tried the email address and its clearly a scam. also the phone number is not in service. Beware: they advertised on instagram - total scam. The dog is **bleep** too.
And if you ask for a refund, they'll eventually approve it, after you send the tennis ball to them in China, some address where it will cost you $70 to send a ball too.
I too have been a victim of fraud from this person. I filed a complaint with PayPal and was turned down the next day.
So where is the buyer protection ? Surely they must be aware of this problem, since there are so many complaints. I have been using paypal for many years. But in the future I will be very wary of using PayPal.
Thanks, that is good advice about filing the complaint. I must have been temporarily insane to even think that they would actually honor their claim to get our money back from scammers.