We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I'm having the same problem. I only received the 2 discs but NOT the main player. I've lodged a complaint but they still twist the fact and said they will refund 10%. I've now escalated the case to PAYPAL so that they will be reported to the authorities.
I filed a complaint with the FTC and then I filed a complaint against PayPal San Jose with the BBB. I also mailed the package back to the sender and uploaded that information but it was two days after the expiration date.
Filing the BBB complaint seemed to be the trick. They refunded my money, I still have to apply for the shipping.
I will update my BBB complaint and say they did provide a refund but I am not satisfied as they continue to allow this business to use their service to defraud us.