We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Everyone I just wanted to update you with my case that I opened with PayPal. They actually sided with me this morning and I received my refund.
I will tell you that you have to be persistent with them. I got on their customer support chat last night and kept at it until the automated chat agreed to send my chat to a live person. It then told me that due to the virus, it would be a while before they responded. This was last night, they responded by the time I woke up this morning. This is what I wrote to them:
Hope you all can get the same results.
You’re lucky you made contact with these. I ordered a product and paid for expedited shipping. When date passed that i should have received the item without even getting a shipping # or any contact from them i went back to the web address and the site was gone. I sent them an email. No reply. But suddenly got a notice that the paypal charge had been made. After 4 more weeks i opened a complaint with paypal. I just received a product but it isn’t as described. Paypal denied my claim stating they received a shipping notice. This is the first, and i hope tge last time i deal with fraudsters. Fortunately im only out $30. But im going to have to do a better job vesting internet sellers in the future.
I'm pretty sure that at this point all I can do is call my credit card company as Paypal is absolutely useless.
I was actually able to talk to a person after I ranted on their facebook page about their poor customer service. Somebody actually contacted me on messenger and I sent them all the details including screenshots of email conversations and shop policy. They said they forward the case to their specialists and that they would get back to me. That was almost a week ago now, haven't heard from anyone and don't think I will.