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Fraud: Dongguan Shunfa Logistics Co., Ltd.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

julieLogue Contributor Contributor ‎Apr-14-2020 10:44 AM Re: Fraud: Dongguan Shunfa Logistics Co., Ltd. ATTENTION ALL FOLLOWERS... I have opened a Class Action suite to be reviewed. I sure could use your help and have you click on the link https://topclassactions.com/start-a-class-action/ and open one as well. I feel the more they see the more attention an attorney who will work for free will help us. I opened the suite against both companies Paypal, Dongguan Shunfa Logistics. This process was very easy it was a few questions and didn't take me a few minutes. I encourage all of you to get on board. We need the numbers!!! Please and Thank you
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Everyone I just wanted to update you with my case that I opened with PayPal.  They actually sided with me this morning and I received my refund. 

 

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I will tell you that you have to be persistent with them.  I got on their customer support chat last night and kept at it until the automated chat agreed to send my chat to a live person.  It then told me that due to the virus, it would be a while before they responded.  This was last night, they responded by the time I woke up this morning. This is what I wrote to them:

 

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Hope you all can get the same results.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

FYI my "package" still shows that the USPS is in pre-shipment in China getting ready to ship.
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New Community Member

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

You’re lucky you made contact with these. I ordered a product and paid for expedited shipping. When date passed that i should have received the item without even getting a shipping # or any contact from them i went back to the web address and the site was gone. I sent them an email. No reply. But suddenly got a notice that the paypal charge had been made. After 4 more weeks i opened a complaint with paypal. I just received a product but it isn’t as described. Paypal denied my claim stating they received a shipping notice. This is the first, and i hope tge last time i deal with fraudsters. Fortunately im only out $30. But im going to have to do a better job vesting internet sellers in the future.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

File a claim with the FTC It's very easy to do Include PayPal in the complaint as they seem to be part of the scam. Also someone on this site has filed a class action suit and have included the link.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I purchased and item off their website: Sharkeshop I’m the beginning of December. I didn’t receive anything until the end of January, and it was on half of the product (which I could not use without the other half.) I called PayPal and told them what happened and they said that Dongguan said they are not sending the other half, and to return what I had received for a refund. I mailed that item back January 29th and here we are in May, and I still do not have my money or what I ordered. The company is claiming they never received the order since there is no tracking number outside of the country. PayPal is believing them, and not me. I also sent PayPal a snapshot of the custom form and proof of payment.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

There are 36 pages of complaints on this company and on 35 pages of those PayPal sided with the scam company. There are class actions being files against both that company and PayPal. In addition...there is a govt. site that people are filing with. I'll get that info to you and I suggest you file both places.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Just spent 2 hours with PayPal chat and guess what. They can't help me. They say I need to appeal again. I'm so **bleep** at these people now. I'm calling the PayPal credit company to try them since that's what I used so everyone cross your fingers toes arms legs and even your eyes lol. If you used credit the number i[Removed. Phone #s not permitted] I'll be back after this next step to let all of you know if we have any chance at all.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I'm pretty sure that at this point all I can do is call my credit card company as Paypal is absolutely useless.

I was actually able to talk to a person after I ranted on their facebook page about their poor customer service. Somebody actually contacted me on messenger and I sent them all the details including screenshots of email conversations and shop policy. They said they forward the case to their specialists and that they would get back to me. That was almost a week ago now, haven't heard from anyone and don't think I will. 

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Good luck with all you are doing. I reported both the scam company and Paypal to Ecommerce.gov. There are also class actions being filed. Funny thing here...if you complain to FB they don't respond at all, but yet continue to accept advertising dollars. I guess they get a lot if money. Whenever I see one of their ads, I leave nasty feedback. At some point something will work.