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I just received that exact email! I ordered these Marshall keychain jacks, 2 sets, and all they sent me was 4 key rings, I have been back and forth with them since October. They offered me 20%, 30% and then 50% refund, to which I replied “ 100% or send me what I ordered.” They asked me to post pictures of the package etc., which I did. They insist they sent my full order. So many people have had the same exact thing happen, they only ship the key rings, no jack to plug them into. Sadly, I must have used my cc instead of PayPal. The last email I received (exact wording of yours above, blessing and all) asked me to return product. No way am Imgoung to be out more money! If you go to their website PayPal is still allowing them to operate as a form of payment, ridiculous!
How did you succeed at getting that. Dongguan Shunfa responded to my item not as described case at the last minute as is characteristic of them. Then said I have to return the product. PayPal says they will reimburse me $30 (of the $36) for my shipping costs, but I have to send a receipt for shipping with address and cost to ship on it, take a pic of package with correct address on it and wait for it to be received in China. The address they give me is kind of like the one they gave you. These Rubik's cubes would be worth $1 at the Dollar Tree...if they were made with 6 correct sides, but with one side that is a mess, they are not even worth a dollar. So I can't understand why PayPal would rather eat the $30 cost of shipping them back to China than acknowledge the fraud for what it is and just decide in my favor. I don't know what you did differently to get the favored outcome, but as of today, Paypal thinks I owe it to them to ship the items back and wait. I just can't see the logic in it. There is something fishy about this.