We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
I am going through the same thing with this company. I ordered two Ring Doorbell 2 and after about 3 weeks I received a no-name doorbell. Now that I am trying to return, PayPal has been little to no assistance. Sending it back cost just about as much as it did to purchase. Additionally the return shipper is asking for information I do not have (i.e. their tax number). Paypal should do more to protect us!
I also ordered a ball launcher and received 1 tennis ball I am currently in a dispute and was told by today I HAVE TO RETURN THE BALL and when the company verifies it, I will be reimbursed I went to the post office with the ball today ready to be shipped it would cost 17.00 to ship The toy was 15.99 plus tax. The total was 21. and change There is no way I'm going to get my 21. plus 17. for shipping If they were legit, they would just send the toy which there probably isn't even a toy available. Or deduct 1 dollar off my refund money for the ball.I've always bought everything through Paypal I'm second-guessing that anymore if they haven't seen this company is a fraud and stopping people from putting a transaction thru with them It could be red-flagged.
I gave up and will let the case close losing $21.00 to a company that is doing this to many people
Don't do it you will get nothing but denial. Been at this since December for $47.97 3 dog launchers and only rec'd 3 crappy tennis balls. Paypal and this company will do nothing for you. I am taking the loss but I will be ending my business with paypal and a large account with a company is as well they I am with. This is sad. I am making it my mission to let anyone I know about this and I encourage others as well. Paypal hasn't favored anyone dealing with this company. If I were you don't waste your time and life on this...you will get no where. I do feel a class action suit opened would have a lot more people than we are aware of.
To the person who tried to blame the buyer (hundreds including me) for purchasing an item "to good to be true". You are wrong and I doubt that you have actually purchased anything from this Dongguan Shunfa company. The price was actually reasonable for the Planetarium I ordered. The viewing device was not shipped, only two little plastic discs which are worthless. Sir or Mam or other, this is a scam supported by PayPal. There must be thousands of complaints against the company.