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Called customer service, was told to send to original return address on package, and call them back with tracking number. Said China address is not original return address. So confused!
I am in a similar situation right now. I am in CA too and look slike I purchased the same item I ordered the airplane which according to the site was a pretty large R/C plane. According to the price it seemed obvious. But when we received it, it was a tiny airplane(pullback string kind with light and sound). It said on the site that shipping was free for a limited time but in spite of that it charged us $6.99 and I bought it as it was for my son's gift. I looked into this online store and looks like it's a fraud. The seller asked me to return the shipment which was costing me $46. Of course I am not a fool to pay $43 for the fake product and then pay another $46 to ship it back.
Please let me know how you got your refund...would highly appreciate it.
We got scammed too. Were sent a $5 non RC tank when we ordered an RC tank for $89.99. What is the matter with you Paypal?!? 137 people reported getting ripped off by Dongguan Shunfa Logistics Co., Ltd. and you STILL allow them to use Paypal and rip people off? It seems like all 137 of us would have a lawsuit against you. I really hope you refund our money. Shame on you.
when Buying from China
Buy from aliexpress, they got most of their site over to English, & they are a solid supplier....
They tolerate far less messing about than paypal or ebay...., their dispute procedure is excellent.. only had to use it once
which was for a fraudulent mis-seller who refused to ship the goods unless I gave them a 5 star rating...
every item i've had has been beyond expectation for the price....
"free" Shipping can be slloooooooowwww.
Also if you have any questions GET THEM resolved before purchasing, they have real time seller messaging...
I was scammed too. Ordered $42 worth of stuff and can't even put a value on what they sent me. Don't even know what it is! Dong **bleep** offered me 10% refund. When I told them I didn't want what they sent me so I either want 100% refund or the real goods, they offered 20%. I can't believe there are over 100 others just like me and PayPal continues to do business with them.