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so I got the email response similar to one down further where they offer only 20% refund or full with return of purchase. I escalated it to paypal because it's going to cost me more than the $30 to send it back but all paypal did is send through what the seller has offered, except the return address is in China, not NSW as it came from packet. They will be making a fortune out of this scam and Paypal are condoning it.
Just received email saying my cases was denied, no refund because didn't send them a tracking number proving I returned item to China. PayPal's is useless! Show no respect for their customers! Will never order anything thru them again. Gonna look into who I can report them to. They are working with a company that is committing mail fraud, false advertising and numerous other things. They practice extremely poor business ethics! PayPal says they back up customers, but in reality, they back up fraudulent companies! Am totally disgusted with them! Also when I called customer service, I was told to return item to the original return address on package, which is CA.
Called bank, have open case,was told to send item back to original return address on package, call them back with tracking number and they will handle it. my item will be returned to Chino, CA.
I am going through the same thing with this company. I ordered two Ring Doorbell 2 and after about 3 weeks I received a no-name doorbell. Now that I am trying to return, PayPal has been little to no assistance. Sending it back cost just about as much as it did to purchase. Additionally the return shipper is asking for information I do not have (i.e. their tax number). Paypal should do more to protect us!